Free delivery on orders above £150 (Using Royal Mail TRACKED 24 – shipped same day if ordered before 1pm. Mon – Fri.
All orders are shipped using Royal Mail TRACKED 24- shipped same day if ordered before 1pm. Mon – Fri.
International orders are only available on purchases exceeding £180.00
For international customers we use DHL world air. We aim to get your boots to you as quickly as possible!
DHL aims to have your parcel with you within 3- 5 business days. This will vary depending on your location.
USA/CANADA = £50.00
Europe = £35.00
Australia = £50.00
New Zealand = £55.00
Customers outside of the UK will be liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges. If you are unsure of the charges, please contact your local customs office to find out more information. Customers that reject parcels or do not take delivery of parcels once they reach your country will be liable for a £15 shipping and admin fee should the products be sent back to GHC OUTDOORS LTD.
If you wish to return your purchase for any reason, please return it (along with a copy of your invoice and a covering note) to the following address:
GHC OUTDOORS LTD
33 BROOMHILL AVENUE
WORKSOP
NOTTINGHAMSHIRE
S81 7QP
A refund/exchange will only be provided if the items have not been worn and are un-used. The items must be returned to us within 14 days of receipt with all relevant tags and packaging intact.
As we charge a small fee for shipping, we are more than happy to cover the cost of a collection. Whether this is for a refund or an exchange. Provided this falls within the 14 days of receipt.
We cannot at this time process international returns for incorrect sizing – only if there is a quality issue with the footwear.
All international customers must pay for their goods to be returned for a refund or exchange.
If you would like to exchange your item you will be required to pay the new postage fees (we only offer free exchanges for UK customers).
You must include your name, full address, contact phone number, and contact email address on the outside of your parcel. This is in case the parcel needs to be returned to you during transit.
Please mark clearly on the outer carton “UK RETURNED GOODS”. Failure to do this may result in additional charges being levied, a possible delay in your parcel reaching us, and therefore a delay with your refund being processed.
You must write “RETURNING UNSUITABLE GOODS TO SENDER” on the customs form and parcel itself as we will not accept parcels that incur duty charges. You must also tick the returned goods box on the customs declaration documents. If this box is not ticked, we will recover the costs from you or return the shoes to you.
We would also advise that you attach your original duties and taxes paid receipt to the outside of your parcel being returned back to GHC. You will have paid this when the goods originally entered your county. This will inform UK Customs that the products in the parcel have already incurred customs and duties charges entering your country and therefore as these same products are being returned, they should not incur additional import charges to re-enter the UK.
